
Remote control (Windows) (1.57Mb)
Remote control (Mac) (7.75Mb)
Choose your software from above and click. If possible click the 'Run' option as seen below:

If a security warning comes up please accept by pressing 'Run' or 'OK':

The software will then run, we will ask for your unique ID, and then your password (See below):

Once we have those we will be able to control your PC temporarily and take care of your issue.
When we are finished you will be able to close the program.